A workspace can become 'locked' when
- you are over your plan's limits beyond a 14 day grace period,
- you downgrade your paid subscription to Light, without deleting media first
- your payment is past due because of billing problems.
You can unlock and access your workspace by updating the payment method and resuming paid status.
Please note that after a period of nonpayment, SyncSketch reserves the right to delete content from a locked workspace.
Unlocking an workspace locked due to a declined payment
If your workspace was locked due to a declined payment, you'll need to update your billing information to trigger a newly authorized charge.
If the new billing information is approved, we will immediately charge you for the paid product you chose. The workspace will automatically unlock when a successful payment has been made.
Unlocking an workspace locked due to a subscription downgrade
If your workspace was locked because you downgraded your workspace, please contact us or consider upgrading temporarily.