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FAQ's

A wealth of good questions with even better answers

  • Can I download a video with Tracepaper activated?

    Yes. Many users use the trace paper function to make their annotations more visible on the video/image.  You can do this by ... activating the trace paper function  Downloading your video: Click the d...

  • Is there a way to see how many viewed your SyncSketch upload?

    Yes you can see how many users have seen it - unfortunately we don't yet show who exactly. To see it switch to the table view: or hover over the (i)nfo icon in the viewer:...

  • How can I review/teach uninterrupted from other users?

    Other members in the review keep interrupting me By default, SyncSketch synchronizes all review sessions across all active users in real-time - hence our name SyncSketch. Think of it like google docs ...

  • Video - What incoming formats are compatible with SyncSketch?

    Learn which video codecs are supported Nearly everything. We know that it’s difficult to predict what types of formats might be uploaded to SyncSketch so our goal is to accept every video format possi...

  • What is SyncSketch's Billing Address?

    Where can I send Purchase Orders or Checks? Let's save those trees if possible: Please send your Purchase Orders to sales@syncsketch.com. We will respond with Invoices digitally as well. For all other...

  • What browser should I use?

    Is there an ideal browser to use? We support a wide variety of desktop and mobile browsers. However, in our experience, Firefox and Chrome are the most performant. Also: Make sure that you stay up to ...

  • Why can I cannot add or remove any files?

    I can't do anything except view / review It sounds like you were added to another person's project or account as a viewer/reviewer. If so, you will only be able to view/review within that project - wh...

  • Can SyncSketch be run stand-alone or on our own server?

    ... or is there going to be a local version of SyncSketch? This is not planned at the moment: We are focussed on giving our web-portal the most attention possible. Please send us a note if this is som...

  • Payment Info - Who can see it or has access to it?

    Will other team members see my Credit Card Information? No one but the Owner of the Account can see or manage payment information. The person who sets up the account automatically becomes the account'...

  • Will my data be removed if I downgrade from a paid plan?

    Our data policy for inactive accounts. No, we don't delete your data unless you ask us to do so. As the account owner, deletion of your data is at your own discretion.  There is one exception: We regu...