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FAQ's

A wealth of good questions with even better answers

  • Why can I cannot add or remove any files?

    I can't do anything except view / review It sounds like you were added to another person's project or account as a viewer/reviewer. If so, you will only be able to view/review within that project - wh...

  • Can SyncSketch be run stand-alone or on our own server?

    ... or is there going to be a local version of SyncSketch? This is not planned at the moment: We are focussed on giving our web-portal the most attention possible. Please send us a note if this is som...

  • Payment Info - Who can see it or has access to it?

    Will other team members see my Credit Card Information? No one but the Owner of the Account can see or manage payment information. The person who sets up the account automatically becomes the account'...

  • Will my data be removed if I downgrade from a paid plan?

    Our data policy for inactive workspaces. No, we don't delete your data unless you ask us to do so. As the workspace owner, deletion of your data is at your own discretion.  There is one exception: We ...

  • Does each person on my account or project need their own paid account?

    Understand how members are counted No. Everyone who you invite to become a member of your project will need a log-in with SyncSketch - but will not need a paid subscription themselves. Learn more abou...

  • Can I upload Image Sequences?

    Not yet! But here some work arounds... If your studio uses png sequences by default, it may make sense to write a short python script you run every time you would like to submit a sequence to syncsket...

  • Does SyncSketch work on Mobile Devices?

    Lean how to use SyncSketch on iOS and Android SyncSketch is optimized to run on mobile devices including scrubbing and pressure sensitivity using the pencil. The only caveat are the limitations of you...

  • Are there discounts for non-profits and educational organisations?

    Yes. In fact we built this tool to for academic use first. This is why we still offer 25% discount for schools universities and non-profits, and have a lot more additional perks (e.g. unlimited users ...

  • How do Members get counted?

    What is a member under your paid plan? If your paid plan allows for e.g. 15 members, you will be able to invite 14 more members or admins in addition to yourself at no additional cost - and if you exc...

  • What happens at the end of my trial?

    Every Plan has 14 day trial - what happens afterwards? Free Plans ... don't have a trial period or time limit. You can use your free plan for any non-commercial projects for as long as you like. Learn...